Frequently Asked Questions
Products & Sizing
How do I find the right size?
We provide detailed size charts on each product page with exact measurements. You can also contact our customer service team for personalized sizing advice.
What is your clothing made from?
We use premium natural fabrics and innovative technical materials. All fabrics are carefully selected for quality, durability, and comfort.
Orders & Payment
How do I place an order?
Browse our collection, select your items, and proceed through checkout. You’ll receive immediate email confirmation with your order details.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed through secure, encrypted systems for your protection.
Can I modify my order?
Please contact us immediately if you need to make changes. We can only modify orders before they enter the shipping process.
Shipping & Delivery
Where do you ship?
We ship throughout the United States and to select international destinations. Shipping costs and delivery times vary by location.
How long will delivery take?
Standard shipping: 3-5 business days
Express shipping: 1-2 business days
International shipping: 7-14 business days
Can I track my order?
Yes, once your order ships, you’ll receive tracking information via email. You can monitor your package’s progress through our website.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Returns must be initiated through our online portal.
How do I return an item?
Start the return process at 148newyork.com/returns using your order number and email address. You’ll receive a prepaid return label.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect returned items. You’ll get email confirmation when processed.
Care & Quality
How should I care for my garments?
Follow the care instructions on each garment’s label. We recommend professional cleaning for most items to maintain their quality.
Do you offer alterations?
Yes, we provide complimentary basic alterations on full-price items. Contact our customer service for more information about this service.
Contact & Support
How can I contact customer service?
Reach us through the contact form on our website. We typically respond within 24 hours during business days.
Do you have physical stores?
We operate primarily online through 148newyork.com, allowing us to offer exceptional value and focused customer service.